Effective Date: 07.20.26

At Just Green, we want you to be satisfied with your artificial tree purchase. Because our products vary in size, packaging, and condition after delivery, all return requests are reviewed and approved on a case-by-case basis.

30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

Submitting a return request does not automatically guarantee approval. Just Green reserves the right to review each request based on the condition of the product, the reason for the return, and whether the return meets the requirements outlined below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• The artificial tree must be unused, unaltered, and in resalable condition.
• All branches, leaves, planters, decorative moss, accessories, instructions, and other included components must be returned.
• The product should be placed in its original packaging whenever possible.
• Proof of purchase, such as an order number or receipt, must be provided.
• The return must be approved by Just Green before the product is shipped back.

Products returned without prior authorization may not be accepted or refunded.

Return Shipping

For approved returns, Just Green will cover the cost of return shipping and provide the customer with return instructions or a prepaid shipping label.

Customers must use the return method provided by Just Green. Return shipping costs arranged independently by the customer may not be reimbursed unless approved in advance.

If a scheduled return pickup is missed or the product is not packaged securely, the customer may be responsible for additional shipping or pickup costs.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your artificial tree arrives damaged, defective, incomplete, or different from the item ordered, contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the shipping box and packaging
• Photographs of the shipping label, when applicable

Depending on the circumstances, Just Green may offer replacement parts, a replacement product, a partial refund, or a full refund.

Do not discard the product or its packaging until your request has been reviewed.

Minor Variations

Artificial trees are designed to resemble natural plants. Small differences in branch position, leaf shape, color, fullness, trunk appearance, or planter finish may occur.

Branches and leaves may also appear compressed after shipping and may require shaping or fluffing. These normal variations are not automatically considered defects.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5 to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, credit card company, or payment provider.

Just Green is not responsible for delays caused by financial institutions.

Partial Refunds

A partial refund may be issued when:

• The product shows signs of use.
• The product is returned with missing parts or accessories.
• The product has been damaged after delivery.
• The original packaging is missing or severely damaged.
• The product requires cleaning, repair, or repackaging.
• The return does not fully meet the conditions of this policy.

The amount deducted will depend on the condition of the returned product.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Clearance or final-sale products
• Customized or specially ordered products
• Products altered or modified by the customer
• Products returned more than 30 days after delivery
• Products damaged due to improper assembly, storage, use, or care
• Products returned without authorization
• Gift cards, if offered

Exchanges

Exchanges are reviewed on a case-by-case basis.

When an exchange is approved, the original product may need to be returned before the replacement product is shipped. Product availability cannot be guaranteed.

If the replacement item has a different price, the customer may be charged or refunded the difference.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has entered processing or has been shipped, it may no longer be eligible for cancellation and may need to be handled as a return.

Contact us as soon as possible if you need to cancel or change an order.

Refused and Undeliverable Deliveries

If an order is refused, returned due to an incorrect or incomplete address, or cannot be delivered after multiple attempts, the refund will be reviewed on a case-by-case basis.

Any additional shipping or handling costs caused by incorrect customer-provided information may be deducted from the refund.

Return Authorization Process

To request a return:

1. Contact Just Green within 30 days of delivery.
2. Provide your order number and reason for the return.
3. Include photographs or videos when requested.
4. Wait for return approval and shipping instructions.
5. Securely package the product and all included components.
6. Use the prepaid label or return method provided by Just Green.

Returns must be shipped within the timeframe stated in the return authorization instructions.

Contact Us

For return, refund, exchange, or damaged-item requests, contact:

Just Green
Email: [email protected]
Website: justgreenusa.com

Please include your full name, order number, delivery date, and a brief explanation of your request.

Policy Updates

Just Green may update this Refund and Returns Policy from time to time. Changes will be posted on this page with an updated effective date.

This policy does not limit any rights available to customers under applicable consumer protection laws.