Shipping Policy - Just Green

Effective Date: 07.20.26
Last Updated: 07.20.26

Thank you for shopping with Just Green. This Shipping Policy explains how orders placed through justgreenusa.com are processed, shipped, and delivered.

1. Shipping Area

Just Green currently ships within the United States only.

Available shipping destinations will be displayed during checkout. We do not currently offer international shipping.

Certain remote locations, U.S. territories, military addresses, P.O. Boxes, or addresses with carrier restrictions may not be eligible for delivery. We will contact you if we are unable to ship to the address provided with your order.

2. Shipping Timeframe

Orders are generally expected to arrive within 3 to 5 business days.

Business days are Monday through Friday, excluding federal holidays. Weekends and holidays are not included when calculating estimated delivery times.

Delivery estimates begin after an order has been successfully placed, payment has been authorized, and any necessary order verification has been completed.

The 3-to-5-business-day timeframe is an estimate and is not a guaranteed delivery date.

3. Order Processing

Orders are processed during normal business days.

Orders placed on weekends, holidays, or outside normal business hours may begin processing on the following business day.

Processing may take longer when:

An order requires payment or address verification.
An item is temporarily unavailable.
An order contains multiple or oversized products.
There is unusually high order volume.
Severe weather or other disruptions affect warehouse operations.

We will contact you if a material issue is expected to delay your order.

4. Flat-Rate Shipping

Just Green charges a flat-rate shipping fee on eligible orders.

The applicable shipping charge will be displayed during checkout before payment is completed. The amount may depend on the order, product size, destination, available carrier, or current shipping offer.

Any applicable taxes or additional charges will also be shown during checkout.

Promotional shipping offers may be subject to separate terms, expiration dates, minimum purchase requirements, or other restrictions.

5. Oversized Artificial Trees

Artificial trees and planters may be classified as oversized products because of their height, weight, or packaging dimensions.

Oversized orders may:

Arrive in large boxes.
Require additional delivery handling.
Be shipped separately from other products.
Arrive in more than one package.
Have different tracking numbers for different packages.

Receiving one package does not necessarily mean that the entire order has been delivered. Review your shipping confirmation for all available tracking information.

6. Shipping Carriers

Just Green may use different shipping carriers depending on the delivery address, package size, product availability, shipping cost, and carrier service levels.

We reserve the right to select the carrier and shipping method used to fulfill an order unless a specific option is offered and selected during checkout.

Carrier availability may vary by location.

7. Tracking Information

When tracking information is available, it will generally be sent to the email address provided with your order.

Tracking information may take approximately 24 to 48 hours to update after a shipping label is created. A shipping label being created does not necessarily mean that the carrier has already received or scanned the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the delivery.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name
Street address
Apartment, suite, unit, or building number
City
State
ZIP Code
Valid telephone number and email address

Please review your information carefully before submitting the order.

Contact us immediately at [email protected] if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

9. Address Changes

Shipping-address changes are reviewed on a case-by-case basis.

Once an order has been shipped, we may be unable to redirect it. Any carrier fees, additional shipping charges, or delivery delays resulting from an address change may be the customer’s responsibility.

For security reasons, we may require verification before approving a material change to an order or delivery address.

10. Delivery Instructions

Customers should ensure that the delivery location is safe, accessible, and able to receive an oversized package.

Delivery drivers may not be able to:

Enter a residence or private building.
Assemble or unpack the artificial tree.
Carry the package upstairs.
Remove packaging materials.
Leave the package in a location prohibited by carrier rules.

Any special delivery request is subject to the carrier’s policies and cannot be guaranteed by Just Green.

11. Delivery Delays

Delivery delays may occur due to circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Labor interruptions
High seasonal shipping volume
Incorrect or incomplete addresses
Government restrictions
Security or fraud reviews
Events affecting warehouses or fulfillment facilities

Just Green is not responsible for carrier delays after a package has been transferred to the shipping carrier. However, we will provide reasonable assistance when a customer reports a delivery problem.

12. Delivered Packages

A package marked as delivered by the carrier may have been:

Left near the entrance.
Placed in a mailroom, package room, or secure location.
Delivered to a household member, receptionist, building employee, or authorized person.
Left at another location specified by the carrier.
Delivered in multiple shipments.

If tracking shows that your order was delivered but you cannot locate it:

Check around the delivery location.
Ask household members, neighbors, building staff, or property management.
Review any delivery photograph or carrier notice.
Allow until the end of the delivery day in case the tracking status was updated early.
Contact the shipping carrier.
Contact Just Green at [email protected] if the package remains missing.

We may require documentation or a carrier investigation before determining whether a replacement or refund is appropriate.

13. Lost Packages

If an order appears to be lost in transit, contact us with your order number and tracking information.

Just Green may open an investigation with the shipping carrier. Carrier investigations may require additional time and may need to be completed before a replacement or refund is approved.

Lost-package claims are reviewed on a case-by-case basis.

14. Damaged Packages

Please inspect your package and artificial tree promptly after delivery.

If your order arrives damaged, contact [email protected] and provide:

Your full name
Order number
A description of the damage
Photographs of the shipping box
Photographs of the shipping label
Photographs or videos of the damaged product
Photographs of the internal packaging

Please keep the product, shipping box, and packaging materials until your request has been reviewed.

Depending on the circumstances, Just Green may offer replacement parts, a replacement product, a partial refund, or another appropriate resolution.

Damage claims are reviewed in accordance with our Refund and Returns Policy.

15. Refused Deliveries

If you refuse a delivery without prior approval from Just Green, the order may be treated as an unauthorized return.

Refund eligibility will be reviewed after the product is returned and inspected. Original shipping expenses, return shipping charges, carrier fees, or other costs associated with the refused delivery may be deducted from the refund to the extent permitted by applicable law.

16. Undeliverable and Returned Packages

A package may be returned to Just Green because of:

An incorrect or incomplete address
Failed delivery attempts
An unavailable recipient
Refusal of delivery
Carrier restrictions
Failure to retrieve a held package
An address that cannot accept the package

We will contact you when possible after an order is returned.

Additional shipping charges may apply if the customer requests reshipment because the original address was incorrect, incomplete, or inaccessible.

Refunds for returned or undeliverable orders are reviewed on a case-by-case basis under our Refund and Returns Policy.

17. Order Cancellations

We will attempt to cancel an order that has not yet entered processing or shipped, but cancellation cannot be guaranteed.

After an order has been processed or shipped, it may need to be handled as a return under our Refund and Returns Policy.

18. Separate Shipments

Products from the same order may be shipped separately because of product size, packaging requirements, inventory location, or carrier limitations.

Separate shipments may arrive on different dates. You will not be charged an additional shipping fee solely because we choose to divide an order into multiple shipments, unless an additional charge was clearly disclosed and accepted during checkout.

19. Risk of Loss

Responsibility for lost, stolen, damaged, or misdelivered packages will be determined according to the circumstances, carrier records, available delivery evidence, and applicable law.

Nothing in this Shipping Policy limits rights or remedies that cannot legally be limited under applicable consumer-protection laws.

20. Changes to This Shipping Policy

Just Green may update this Shipping Policy when our shipping services, carriers, business practices, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Changes apply to orders placed after the revised policy becomes effective unless otherwise stated.

21. Contact Us

For shipping questions or delivery assistance, contact:

Just Green
Website: justgreenusa.com
Email: [email protected]

Please include your full name, order number, shipping address, and a brief explanation of your request.